Privacy policy

DharmaSaathi, owned and operated by PRAIZENSE, is a matrimonial introduction service. This policy describes what we collect, why, who sees it, and the rights you hold under the Digital Personal Data Protection Act, 2023. The short version: your data exists to find you a spouse, not to be sold — and your conversations are never visible to anyone but the two of you.

What we collect, and why

• Identity and contact: name, email and city — to create your account, sign you in with email and password, and deliver verification and recovery emails. Optional contact details are shared only through the consent controls in a Parichay.
• Profile details: date of birth, education, profession, spiritual path, practices, diet, family values, your "about" text, photos, and an optional voice introduction — shown to the people we introduce you to, and to family members you invite.
• Spiritual affiliation: the platform exists to match by practice and path, so this is collected with your explicit consent at signup. It is used only for matching and display to your matches and invited family.
• Birth details (place and time): used only to compute kundli matching, with your consent, through our astrology service provider that receives birth details but no contact information.
• Verification evidence: if you choose to verify, your Aadhaar image or selfie photo is reviewed by a human, stored privately, and never shown to other members (only the resulting trust level is shown). Selfie verification uses a camera photo; it does not perform automated face recognition or liveness detection.
• Messages, voice notes, and reflections inside a Parichay — visible only to the two participants. Never to family, never to admins in the ordinary course, never used for advertising.
• Enquiries: your own name, email and role, with your permission, so the team can respond to a founding-group, family or assisted-support enquiry. An enquiry does not create a seeker profile or contact a relative.
• Search activity and preferences: your search status, reminder preferences and optional feedback help keep introductions relevant. We also measure how people use signup, introductions and membership to improve the service. After sign-in, this activity may be linked to your account. These measurements exclude profile traits, contact details and conversation content.
• Payment records: website payments are processed by Razorpay; native app memberships use Apple or Google. We store purchase references and verification records for membership, refunds and fraud prevention; we never see or store card, UPI, or bank details.

Who processes data on our behalf

• Google Cloud — securely hosts the service, private files and encrypted backups.
• Razorpay — payments.
• Astrology services — optional kundli computation, using birth details only.
• Google Workspace — delivers account verification, recovery and email-change messages.
• Calling services — support private in-app calls when available. Calls are not recorded.
• Expo, Apple and Google — deliver push notifications to registered devices. Conversation contents are not included in push notifications.

What family members see

The Parivar dashboard is transparency, not surveillance. Family members you invite see your profile, suggestions they have made, the stage of a Parichay once it reaches the family-introduction stage, and weekly counts. They never see your messages, voice notes, video calls, or private reflections.

What other members see

People we introduce you to see your profile as you wrote it, your photos, your trust level, and the compatibility information the product computes. Your contact details are never shown; conversations happen inside the platform until you choose otherwise.

Retention

Your data is kept while your account is active. If you delete your account, your profile, media, and conversations are removed promptly. A limited transaction and refund ledger may be retained without your profile where financial, dispute, or legal obligations require it; payment processors may also retain their own transaction records. Verification evidence is deleted after review; temporary cleanup failures are retried daily.

Basic usage records are kept for up to 90 days. Records of how you first found DharmaSaathi and key steps such as signup or membership may be kept for up to one year. Account deletion removes these linked usage records.

Your rights

• Access and correction: view your profile any time; edit it from your account (edits go through review again).
• Erasure: delete your profile from your account, or write to us and we will do it.
• Consent withdrawal: pause your profile to stop new introductions instantly; withdraw kundli consent by removing your birth details.
• Grievance: our grievance officer and timelines are on the Grievance page. If unsatisfied, you may escalate to the Data Protection Board of India.

Security

Data is encrypted in transit. Photos and voice notes are stored privately, with access limited to authorised people. Staff access is restricted and logged. No system is perfect; if a breach ever affects your data we will tell you promptly and plainly.

Cookies

Essential cookies keep you signed in. We also remember your preferences and use browser storage to understand basic use of the service. This first-party measurement uses no device fingerprinting or advertising identifiers. We do not sell your data.

Optional advertising cookies

Only after you choose Allow all cookies, optional advertising cookies may be used on public information pages while you are signed out. Meta may receive the pages you visit, cookie and advertising identifiers, your IP address and browser/device information. Meta may associate this activity with its own accounts and use it for advertising, measurement and personalisation under its Privacy Policy. This is separate from agreeing to our terms, creating a profile or asking the team to contact you. Choosing Essential only does not affect access to the service.

Advertising cookies are excluded from signup, sign-in, enquiry forms, profiles, matching, conversations, family accounts and billing. Your profile, contact details, conversations and payment information are not shared for website advertising. Advertising cookies remain optional.

Your advertising choice is stored in this browser for up to 180 days. Optional advertising cookies may remain for up to 90 days and may be refreshed by later consented visits. Choosing Essential only clears these cookies and stops future advertising measurement. It does not erase information already received by Meta; Meta provides controls for that information in its privacy settings. We respect Global Privacy Control and Do Not Track signals.

Optional advertising measurement in the mobile app

The native app has a separate, optional advertising choice for this device, stored for up to 180 days. When enabled and after you allow it, Meta may receive app installation and activation information. If purchase measurement is also enabled, it may send a verified initial production purchase, its amount and currency. Meta may receive your IP address and device, advertising and campaign metadata, associate activity with its accounts, and use it for advertising and measurement under its Privacy Policy. On iOS, tracking also requires Apple's App Tracking Transparency permission.

Your account identifiers, profile details, religion or beliefs, contact information, conversations, searches and individual app screens are not shared with Meta. Payment receipts and transaction references are kept private. Past purchases, restored purchases and renewals are not sent for advertising. You can buy or restore membership without allowing it.

Change the mobile advertising choice in app Settings. Rejecting or withdrawing consent stops new event logging; requests already underway may finish, and information Meta already received is subject to its own privacy controls. We keep limited consent and purchase records to prevent duplicate measurement. Unused temporary records expire after one day; minimal records of completed measurement remain until account deletion. The device choice is separate from website cookie consent, account terms and first-party service measurement.

Contact

Questions: use the support contact below. Grievances: see the Grievance page. We may update this policy; material changes will be notified in the product.